Customer Service Survey/Research Management
We have a team of consultants who specifically focus and specialise in gathering /providing customer insight for public and private sector organisations.
Through our extensive partnership with other research agencies in Africa and Europe, we have built extensive knowledge on how businesses can understand and improve their customers’ experience of their brand.
Our offering includes: designing questionnaires for telephone, face to face and paper/computer based survey. In addition to designing the questionnaire and conducting surveys – we offer as part of the package a comprehensive report of our findings which includes benchmarking against an internationally developed Customer Service League Table to give our clients an unbiased picture of their standing in the respective industry.
Our customer experience improvement service includes the following package:
- Customer Insight: through satisfaction surveys
- Industry Comparison Score: gained from benchmarking and tracking
- Customer Experience Mapping: through interaction with our clients’ customers we are able to obtain, a better understanding of their customers’ experience. This process also enables us map the customer’s attitudes and behaviours
- Employee Engagement: understand how engaged our clients’ staff are and compare this to other companies.
In all cases you provide solution-design to address all issues obtained from the surveys.
Strategic Business Partnership Management
Over the years of providing business management consultancy support to a wide range of companies across industries – we have come to appreciate the power of creating a platform for our clients to network and partner on various strands of business development.
Some of the partnerships which we have facilitated and continue to see progress include: joint funding application and project development/execution; joint events and media planning; exchange of goods in addressing business gaps/growth.
In facilitating the partnership we negotiate on behalf of both clients – ensuring a win-win for both parties.